Key themes from employee survey on telework


A key element of this pilot is measurement. SACOG and the consulting team recently concluded an employee survey at participating employer sites to understand travel behavior and sentiment towards telework. This data helps establish a baseline of behavior before the pandemic and provides insight on current attitudes and behaviors. Over 1,500 responses were collected (a 40% response rate). Key aggregate findings include:  

Employees like and feel successful teleworking  

  • Nearly 80% of respondents did not have the option to telework before the pandemic but 52% would like to telework two to four days a week going forward and 35% five days a week.  
  • 71% noted a very important benefit of teleworking is greater schedule flexibility  
  • 80% noted a very important benefit of telework is maintaining a work / life balance  
  • Only 5% said their productivity decreased during the pandemic  

There is opportunity for reduced car trips and vehicle miles traveled (VMT)  

  • 90% of respondents drove alone to work prior to the pandemic  
  • 90% noted a decrease in the number of vehicle trips they take per day on the weekdays and 71% decrease during the weekends during the pandemic 
  • 65% noted a very important benefit of teleworking is saving time that would otherwise be spent commuting and 67% noted less stress when not commuting every day  

Activity outside of work shifted significantly during the pandemic  

  • A combined 85% go out to lunch or dinner less than to pre-pandemic while 61% said they order and pick up from restaurants more than pre-pandemic  
  • 82% attend local events (e.g., farmers markets) less than before the pandemic  
  • 35% use restaurant delivery services (e.g., Uber Eats) more than before the pandemic  
  • 74% online shops and ecommerce delivery (e.g., Amazon) more than before the pandemic